Refund policy

Return & Refund Policy

BRIVÉLIA BY BRIGITTE

At BRIVÉLIA BY BRIGITTE, we take pride in thoughtfully curating beautiful products and providing exceptional customer service. We want every purchase to be a delightful experience.

Returns

We accept return requests for eligible, unused, non-personalized merchandise within 14 calendar days of delivery.

To qualify for a return:

Merchandise must be unused, unworn, and in its original condition.
Original packaging, labels, tags, and accessories must be included.
Proof of purchase is required.
A return must be authorized before merchandise is shipped back.

Certain items may have additional return requirements based on their nature and supplier. Any product-specific restrictions disclosed on the product page apply to that item.

Non-Returnable Merchandise

Unless an item arrives damaged, defective, or incorrect, the following items are generally not eligible for return:

Personalized, customized, or made-to-order merchandise.
Underwear identified as non-returnable on the product page.
Beauty, skincare, bath, or personal-care products that have been used or have had their protective seal opened.
Merchandise clearly identified as final sale or non-returnable before purchase.

How to Request a Return

Email brigitte@briveliabybrigitte.com within the return window. Include your order number, the item you wish to return, and the reason for your request.

We will review your request and provide the appropriate return instructions and shipping address. Because products may be fulfilled by different suppliers, return destinations may vary. Please do not send merchandise back before receiving authorization.

Return Shipping and Fees

For an eligible change-of-mind return, the customer is responsible for arranging and paying return shipping. No restocking fee applies. If an item arrives damaged, defective, or incorrect, contact us first so we can coordinate the appropriate return or resolution instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs of the item and packaging when available. Keep the item and packaging until we provide instructions.

We will review the issue and coordinate an appropriate resolution. The ordinary non-returnable-item exclusions above do not prevent you from reporting a damaged, defective, or incorrect delivery.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. The time for a credit to appear depends on your bank or payment provider.

If you have not received an expected refund, please contact us with your order number so we can assist.